FAQ’s

Matterport

• Can my Matterport be added to the MLS?
• Can you edit the Matterport model?
• How long does it take to scan a home with Matterport?
• What is a Matterport camera?
• What is a Matterport?
• What should I expect when a Matterport is being done?
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Virtual Staging

• Am I able to use my virtually staged images anywhere?
• Can I pick the items I want staged in each room?
• Do I have to disclose my images are virtually staged?
• What is the turnaround time and pricing?
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Pro Listing Package

• Can I change the wording or colors on my flyers or social media graphics?
• Can I edit my flyers online?
• Can I put my open house dates and times on my Single Property Site?
• Can I rearrange or turn off images on my single property website?
• Can the Pro Listing Package be Co-Branded?
• Can the traffic report be automatically sent to my sellers?
• How do I update my single property site?
• How does a Pro Listing package help me compete?
• How long is property site active?
• Is my Single Property Site compatible with MLS?
• Is Real Estate Photography included in the Pro Listing Package?
• What is Lead Capture?
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Declutter

• Can you remove items from the exterior of a home?
• How many existing items can you remove from a room?
• What can’t you declutter from an image?

Custom Realtor Websites

• Can I change or add pages to my real estate website on my own?
• Can I track how many people have visited my website?
• How do I promote my custom real estate website?
• What are the differences between real estate template designs and a custom real estate website from Listing Marketing Pros?
• What is the minimum content I need to launch a custom realtor website?
• Who is responsible for updating my listings?
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Social Media Management

• As a social media manager, are you posting for me?
• How does social media management work?
• How often will you post on social media?
• How will I know if what you are doing is working?
• If people leave comments or ask questions, do you go in and answer them?
• What platforms do you manage?
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Aerial/Drone Images

• Are you compliant with the FAA for drone work?
• Can you capture the entire property in one photo?
• Can you fly near airports or military bases?
• Do I need to be on-site for the shoot?
• How high do you fly when doing aerial drone photography?
• How many aerial photos are included if I choose the aerial add on?
• What is the turnaround time for aerial images?
• What kind of weather would be best for the shoot?
• What photo resolution can I expect?
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Twilight Images

• Does it matter what direction the home faces?
• How long does twilight last?
• How much does a twilight photoshoot cost?
• If I don’t have landscape lighting or exterior lighting will my pictures still turn out?
• What are the benefits of twilight photos?
• What are twilight photos?
• What time should twilight photos be taken?
• Which properties are good for Twilight photos?
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Full Motion Video

• Can my video be used in MLS?
• Can you film exterior as well as interior?
• Do I get a copy of my video?
• Do you film in HD (High Definition)?
• How does a full motion video compare to a virtual tour?
• How long is a full motion video?
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Real Estate Photography

• Can I give or sell the images you take to another agent or 3rd party for them to use?
• Can I resell the images?
• Can the sellers be home during the photography session?
• Do you do HDR photography?
• Do you edit the images?
• Do you use lighting for your real estate photography?
• How long does it take to get my images?
• How long does it take to photograph a property?
• How many images will I receive?
• How many photos do I need?
• Is it OK if a home is vacant and not furnished?
• What about animals?
• What areas of the home do you photograph?
• What is a Blue-Sky Guarantee?
• What is the best time of day for real estate photography?
• What sizes and types of images will I receive?
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Virtual Tour Slideshow

• Can I add additional images to my virtual tour slideshow?
• Can my virtual tour slideshow be added to MLS?
• How can I manage my virtual tour slideshow?
• What are virtual tour traffic reports?
• What is a virtual tour slideshow?
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General

• Are you able to travel to photograph an order?
• Can I cancel or reschedule my appointment?
• Can you photoshop?
• Can you upload my images and videos to MLS?
• Do I have to meet you at the home to give you access?
• Do you do FSBO, VRBO or AirBnB shoots?
• Do you retain the copyright to your images or are those transferred to me when I buy the images?
• Do your photographers edit the images?
• How are images delivered?
• How can I prepare my client’s home for a real estate shoot?
• How do I change my credit card on file?
• How do I schedule an appointment for real estate photography?
• How do I update my information on file if I change companies?
• How much notice do you need to schedule my photo shoot?
• How will I be notified once my images are ready?
• Is there a travel fee?
• Is your work guaranteed?
• My friend, family member, relative, acquaintance, or random guy with a camera offered to shoot my listing for free. Why should I hire you?
• What are your hours? Do you have availability on weekends and holidays?
• What forms of payment do you accept?
• What if I have special instructions?
• What if weather is bad on the day of my shoot?
• What is your reschedule and cancellation policy?
• What type of real estate photography equipment do you use?
• When is payment due?
• When will I receive my photos?
• Where are you located? What are your service areas?
• You shot my home 3 months ago; can you resend those images?
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