How Can We Help?
What is a Matterport?
Can you edit the Matterport model?
How long does it take to scan a home with Matterport?
What is a Matterport camera?
What should I expect when a Matterport is being done?
Can my Matterport be added to the MLS?
What is the turnaround time and pricing?
Am I able to use my virtually staged images anywhere?
Do I have to disclose my images are virtually staged?
Can I pick the items I want staged in each room?
Pro Listing Package
How does a Pro Listing package help me compete?
Can I rearrange or turn off images on my single property website?
How long is property site active?
Can I edit my flyers online?
Can I change the wording or colors on my flyers or social media graphics?
How do I update my single property site?
Is my Single Property Site compatible with MLS?
Is Real Estate Photography included in the Pro Listing Package?
Can I put my open house dates and times on my Single Property Site?
What is Lead Capture?
Can the traffic report be automatically sent to my sellers?
Can the Pro Listing Package be Co-Branded?
How many existing items can you remove from a room?
Can you remove items from the exterior of a home?
What can’t you declutter from an image?
Custom Realtor Websites
Can I change or add pages to my real estate website on my own?
Who is responsible for updating my listings?
What are the differences between real estate template designs and a custom real estate website from Listing Marketing Pros?
What is the minimum content I need to launch a custom realtor website?
Can I track how many people have visited my website?
How do I promote my custom real estate website?
Social Media Management
How does social media management work?
As a social media manager, are you posting for me?
What platforms do you manage?
If people leave comments or ask questions, do you go in and answer them?
How often will you post on social media?
How will I know if what you are doing is working?
What is the turnaround time for aerial images?
Do I need to be on-site for the shoot?
What kind of weather would be best for the shoot?
Can you fly near airports or military bases?
Can you capture the entire property in one photo?
What photo resolution can I expect?
How high do you fly when doing aerial drone photography?
How many aerial photos are included if I choose the aerial add on?
Are you compliant with the FAA for drone work?
What are twilight photos?
What time should twilight photos be taken?
How long does twilight last?
How much does a twilight photoshoot cost?
Which properties are good for Twilight photos?
Does it matter what direction the home faces?
If I don’t have landscape lighting or exterior lighting will my pictures still turn out?
What are the benefits of twilight photos?
- They look cool. They just do. (Although they have to be done correctly!)
- They showcase property lighting that a buyer generally doesn’t see because they most likely are viewing the home in daylight.
- They allow you to stick out from your competition by offering a service they don’t offer.
- They allow you to add a high-value (aka $$$) service to your product list.
- They bring clients to you who normally list higher end properties and are more likely to use twilight photography services.
Full Motion Video
Can my video be used in MLS?
How does a full motion video compare to a virtual tour?
A virtual tour is a simulation of an existing location, usually composed of a sequence of still images. It may also use other multimedia elements such as sound effects, music, and text. It requires the user to interact.
How long is a full motion video?
Can you film exterior as well as interior?
Do I get a copy of my video?
Do you film in HD (High Definition)?
Real Estate Photography
Can I give or sell the images you take to another agent or 3rd party for them to use?
Do you edit the images?
All photos taken will be color corrected, have blue skies, and correct alignment, and real estate signs blurred if needed. Any edits beyond that are $100/hr. minimum 1 hour.
How many images will I receive?
How long does it take to get my images?
What sizes and types of images will I receive?
Full high resolution and MLS sized images as well as you can create custom sizes.
How long does it take to photograph a property?
What areas of the home do you photograph?
What is a Blue-Sky Guarantee?
Do you do HDR photography?
Can the sellers be home during the photography session?
Is it OK if a home is vacant and not furnished?
If needed, we can do virtual staging. Please ask for a quote on virtual staging.
Can I resell the images?
What is the best time of day for real estate photography?
How many photos do I need?
What about animals?
Do you use lighting for your real estate photography?
Virtual Tour Slideshow
What is a virtual tour slideshow?
Can I add additional images to my virtual tour slideshow?
How can I manage my virtual tour slideshow?
Log into your virtual tour manager and manage your virtual tours.
Enter Your Email Address and Password
Can my virtual tour slideshow be added to MLS?
What are virtual tour traffic reports?
Virtual Tour Traffic reports are provided weekly and provide you with a lot of information. The following are some of the stats provided.
- Direct Views – Views that occurred from the direct link to the tour
- Referral Views – Views that occurred from the referral of another site
- Each Image and how many times it was viewed
- How many times the virtual tour was viewed on a mobile device
Can I cancel or reschedule my appointment?
Can you upload my images and videos to MLS?
How do I change my credit card on file?
Top right corner click Account
Select Payment Types on the left
How do I update my information on file if I change companies?
How much notice do you need to schedule my photo shoot?
What type of real estate photography equipment do you use?
Do your photographers edit the images?
Are you able to travel to photograph an order?
Do you retain the copyright to your images or are those transferred to me when I buy the images?
What forms of payment do you accept?
Do I have to meet you at the home to give you access?
What if weather is bad on the day of my shoot?
What are your hours? Do you have availability on weekends and holidays?
How can I prepare my client’s home for a real estate shoot?
What is your reschedule and cancellation policy?
When is payment due?
How are images delivered?
When will I receive my photos?
How will I be notified once my images are ready?
What if I have special instructions?
You shot my home 3 months ago; can you resend those images?
Do you do FSBO, VRBO or AirBnB shoots?
Is there a travel fee?
Can you photoshop?
Where are you located? What are your service areas?
How do I schedule an appointment for real estate photography?
Is your work guaranteed?
My friend, family member, relative, acquaintance, or random guy with a camera offered to shoot my listing for free. Why should I hire you?
Real estate photography is a highly specialized industry that can’t adequately be photographed by amateurs or some other types of photographers who lack the proper lighting equipment & experience. Professional real estate photographers know their way of capturing homes at their best.
Still have questions?
Drop us a message, and we’ll get back to you as quick as we can.